Telemarketing can be a difficult job unless you are prepared. When you get a job through telesales recruitment agencies like Inside Sales Staff, you might not be prepared for what to expect. While training may provide you with plenty of guidelines, there are certain things that will come with time and experience. To hit the ground running, follow these tips to get the desired results (and the desired money).
Tips for New Telemarketers
Here are some tips for new telemarketers:
1. Speak with authority
As a telemarketer, you need to take control of the call. In order to take control of the call, you must speak with a certain level of authority. Learn your script and rebuttals well so that you are ready to respond to any questions or objections from the customer. The more confident you know the script and the product, the better you will be able to answer all questions in an authoritative manner. Another advantage to this is that you won't sound like a telemarketer reading from a script. Rather, you will sound like an expert on the product helping the customer.
2. Use assumptive language
Telemarketing is all about getting the customer to say yes and sign up for your product or service. You may be able to speak to a customer, but that's a waste of time if you can't get the sale. To close the sale, stick to using assumptive language. Don't ask the future customer if they think they could use the product; tell them that they need it. Don't ask them if they are interested; instead, ask them if they would like to pay with a Visa or a Mastercard.
3. Stay high energy
In this industry, you will unfortunately hear the word "no" a lot. Do not let it get you down! Maintain an upbeat and positive attitude on every single call. When you have high energy on the call, the energy will transfer over to the customer. If they feel that you are excited about the product, they may feel the same excitement.
4. Quality over quantity
Yes, you want to reach as many people as possible as a telemarketer. However, you also want to have as many meaningful conversations with as possible. Too often, a newcomer will spend an exuberant amount of time with a customer who has no interest in the product. Be wary of customers who want to talk more than they want to listen. Also, avoid spending too much time with a person taking a message, and wait to talk to the decision maker.